<p>During your time as a network engineer, you may be required to collect log files and RSI info to assist JTAC with investigations.</p>
<p>Please see below how to get this required information!</p>
<h1 id="heading-rsi-collection">RSI Collection</h1>
<pre><code class="lang-bash">request support information | save /var/tmp/rsi_DEVICE_NAME_OR_DATE.txt
</code></pre>
<p>Save to a directory of your choice, but I prefer /tmp due to ease of location when transferring the files off.</p>
<p>This process may hang for a bit, but don’t panic; this is normal. Depending on the device, this process can take up to 5 minutes but doesn’t affect traffic or the device.</p>
<h1 id="heading-log-file-collection">Log File Collection</h1>
<pre><code class="lang-bash">file archive compress <span class="hljs-built_in">source</span> /var/<span class="hljs-built_in">log</span>/* destination /var/tmp/logs_DEVICE_NAME_OR_DATE
</code></pre>
<p>This command compresses the logs directory into a single file and saves the file to the /var/tmp directory.</p>
<h1 id="heading-transfer-them-out">Transfer them out!</h1>
<p>That’s it. Once complete, you can transfer the files from the device over to your machine (with FTP/ SFTP or whatever suits you) in readiness to be sent to your support provider/ JTAC.</p>


During your time as a network engineer, you may be required to collect log files and RSI info to assist JTAC with investigations.

Please see below how to get this required information!

# RSI Collection

```bash
request support information | save /var/tmp/rsi_DEVICE_NAME_OR_DATE.txt
```

Save to a directory of your choice, but I prefer /tmp due to ease of location when transferring the files off.

This process may hang for a bit, but don’t panic; this is normal. Depending on the device, this process can take up to 5 minutes but doesn’t affect traffic or the device.

# Log File Collection

```bash
file archive compress source /var/log/* destination /var/tmp/logs_DEVICE_NAME_OR_DATE
```

This command compresses the logs directory into a single file and saves the file to the /var/tmp directory.

# Transfer them out!

That’s it. Once complete, you can transfer the files from the device over to your machine (with FTP/ SFTP or whatever suits you) in readiness to be sent to your support provider/ JTAC.

Collect Juniper RSI & log files for JTAC assistance; follow steps for RSI collection, log file compression, and transfer to support provider

Collect Juniper RSI, Log Files for JTAC

Collecting Juniper RSI and Log Files for JTAC

Network engineer of 16 years goes Cloud. AWS Community Builder for the category Networking & Content Delivery, sharing the latest in cloud & cloud networking, best practices and theories.


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