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# Collecting Juniper RSI and Log Files for JTAC
- URL: https://artofinfra.com/collecting-juniper-rsi-and-log-files-for-jtac/
- Published: 2022-04-30T08:20:00.000Z
- Updated: 2025-07-26T17:56:04.000Z
- Description: We run through how to collect RSI logs for Juniper JTAC support and how to archive your log files.
- Author: Dan Jones
- Tags: Tutorials, #dan-2, Networking, Juniper, #Import 2025-08-21 13:12

During your time as a network engineer, you may be required to collect log files and RSI info to assist JTAC with investigations.

# RSI Collection 

```bash
request support information | save /var/tmp/rsi_DEVICE_NAME_OR_DATE.txt

```

Save to a directory of your choice, but I prefer /tmp due to ease of location when transferring the files off.

This process may hang for a bit, but don’t panic; this is normal. Depending on the device, this process can take up to 5 minutes but doesn’t affect traffic or the device.

# Log File Collection 

```bash
file archive compress source /var/log/* destination /var/tmp/logs_DEVICE_NAME_OR_DATE

```

This command compresses the logs directory into a single file and saves the file to the /var/tmp directory.

[Juniper Networks Cheatsheet - General CommandsWe’ve put together a list and a pdf cheatsheet of the most commonly used Juniper Networks commands as a reference for all.![](https://artofinfra.com/content/images/icon/aoi-favi-10.webp)Art of InfraDan Jones![](https://artofinfra.com/content/images/thumbnail/JuniperNetworks-GeneralCheatsheet-1.webp)](https://artofinfra.com/tldr/cs-juniper-networks-general/)

# Transfer them out! 

That’s it. Once complete, you can transfer the files from the device over to your machine (with FTP/ SFTP or whatever suits you) in readiness to be sent to your support provider/ JTAC.

A recommended piece of software to use is [WinSCP](https://winscp.net/eng/download.php?ref=artofinfra.com), a free to use (and essential) toolkit to obtain the logs from your device. Simply set the remote location to /var/tmp and login with your usual credentials and pull the files from the device. 

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